![]() ![]() Though Milestone recommends always using the latest version of XProtect Smart Client, you can open the export using an older version of XProtect Smart Client in offline mode.The version must be equal to or newer than your current version Re-export the video data using an upgraded version of XProtect Smart Client.To resolve the issue, do one of the following: However, the system which was used to create the export uses a different encryption standard. government standard that defines the critical security parameters that vendors must use for encryption before selling the software or hardware to U.S. Your current XProtect VMS system uses AES-256 for encrypting exported video data to comply with the FIPS 140-2 A U.S. You may also experience this issue if the export was created using a different encryption algorithm than the current version of your XProtect Smart Client. Ask the person who provided the export to create a new export using a different export format, for example AVI or MKV. ![]() Ask the person who provided the export to create a new export using a 32-bit XProtect Smart Client.The XProtect Smart Client – Player should open, and you can play back the video. Double-click the Exported Project.scp file.When installed, go to the export folder and open the Client Files folder.Click XProtect Smart Client 32-bit to download the application.Select Product, for example XProtect Corporate, Version, and Language.Open the export with a 32-bit version of XProtect Smart Client.Open the SmartClient-Player.exe file on a 64-bit Windows computer.To resolve the issue, try one or more of the following: The export may have been created on a computer with a 64 bit Windows operating system, and you are using a 32 bit operating system. ![]()
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